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  • Friday March 10th 7:30-8:45pm -HORRIBLE experience!! Waited a full 25 minutes after being seated - finally got the attention of hostess who was embarrassed and got the Bartender to wait on me. He was great and very nice - HOWEVER - 25 minutes later still no appetizer. I had only ordered a Chili, With entree to follow. The Bartender was savvy enough to see my agitation about 20 minutes in and sent me a drink on the house - saying he spoke to the kitchen and my soup would be right out. After 12 more minutes I gave up and left. I spent over an hour at that table and never had a bite of food. I spoke to the manager (Rhonda I believe ) who said they had a large party and sorry. That moment was the first I had seen her the hour I was there. This place doesn't care about hospitality. Not one waiter made eye contact as I sat there those first 25 minutes. I NEVER saw anyone in charge as far as a supervisor or manager goes. No one checking the room, the outdoor area or bar area. Just waiters walking around in a robotic deer in the headlights look - clearly short staffed. It all starts from the top!!! If management is bad, then wait staff will follow their leader. This was my last night in Phoenix and I was so looking forward to a nice dinner out. What a total disappointment. Full disclosure- I've been in Hospitality business for 35 years.
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