Went for lunch. Lined up. Took about 20 minutes and the line seemed to move very slowly. Service was fine.
The food in NYC seemed to be better, but maybe that's because that was the first time I've ever had Halal Guys. Plus I was eating it in the middle of beautiful Central Park and not at my desk in Toronto. This food here in Toronto is nothing to write home about. I can count many places that have better shawarma than Halal Guys within arms reach. Which is disappointing. Dry, bland, and cold. Smells good though. Plus that red sauce is crazy spicy, if that is what you're into.
And the wait? Not worth it. Give me no-line and remove $5 from the cost. Then I'll bump this up to a 3/5.