I can't be more thrilled with the service provided by these gentlemen. My beloved 20 year old Ebel watch's band was broken and I thought that I would have to replace the entire band. You don't see this type of watch around much and I was sure that it was going to involve lots of ordering of parts and waiting but they fixed it in 10 minutes. They were so friendly and reassuring. I would feel very comfortable returning there for all of my jewelry and watch services.