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  • With me, the driver didn't matter because the company was engaging in Mafia-style tactics. The driver, Massoud, was a gem. That said, I am writing a letter to the company who employs him and filing a BBB complaint, toothless as that may be. On Jan. 9, I called Transtyle because Execucar was booked for the BCS Championship. I am a little irked with Execucar for the recommendation. Anyway, I call and ask how much it would cost to pick me and my pal up in downtown Phoenix and take us to Glendale for the game. The man tells me $57 each way. Fair enough, I say, book it. I have three witnesses who heard me repeat the price to the guy on the phone. Well, Massoud -- again, a pure gem -- arrives 10 minutes early. He's affable, he knows shortcuts around traffic and he gets us there in no time. When we arrive, he hands me an invoice for $110. I thought he wanted me to pay for the round trip, which I've never been asked by a car service to do, so I inquire. No, Massoud explains, it costs $110 each way. Gameday "special," he says. I told him that wasn't the deal. He put his boss on the phone. So, the boss' first question is, "Who did you speak to?" Really?? I'm thinking, car services have only one job, right? Someone requests a car, the car service quotes a price and picks them up. Right? What does it matter who I spoke to? You quoted me a price that directed my decision to patronize your company. Now, honor it. Well, Massoud's boss had a different idea. Transtyle would honor the price I was quoted the day before for the ride there, but we would have to pay $110, $130 with tip, to get back. In essence, his solution was to drop two out-of-staters off in a strange place in the middle of nowhere and then charge usdouble if we wanted to go home. Like I said, Mafia style. Bogus. Very likely the worst experience ever and not just because they were charging the same price I've paid to take four people from Manhattan to New Jersey. The whole experience felt predatory and I thoroughly resent it. Needless to say, I didn't call for a ride home. We'll see what the city, Transtyle and BBB have to say soon.
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