I recently decided to pull the trigger and take my hair from its natural medium brown to lavender. It was a long and sometimes very discouraging process, but I can't speak enough to the professionalism of Tiara, who did my hair. She was patient and reassuring during the 8 hour process, and was always very honest about what could be done to achieve the hair color I wanted. She has even addressed my concerns with my hair color through text over the past couple of days (it is dark so it's bleeding like crazy and transfers to EVERYTHING), which she is totally not obligated to do. My hair WOULD NOT take the light color I wanted, so after 5.5 hours Tiara asked me to come back the next morning to be sure that my hair didn't look splotchy and ridiculous due to the lightening process and failed dye attempts. I went back in and my hair is currently a very dark purple that will eventually fade to the lighter color I was hoping for when we started. It's a beautiful dye job, and even after all of the processing my hair went through to get it here, there's very little breakage and my hair doesn't feel dry and brittle.
This place is great, and I would definitely recommend booking an appointment with Tiara! If she's not available, everyone there was really great, and they were really helpful in getting my hair where it needed to be.