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  • I purchased carpeting for my nursery from furniture plus. I walked into the store and loved it, it was like a little ma and pa shop and i always like doing business with the underdogs. I worked with a man named CJ, who at the time was very helpful and made me want to do business with him. I left there after receiving a reasonable quote and went to home depot to see what they could do. They price matched me, i went home, thought about it and decided i would rather do business with the smaller company who had offered to install it the very next day I called cj back and paid down the deposit of half the amount due. He then told me he was unable to come the next day due to another job. Well we decided the following wed would work. So i made sure we were home wed bc they were coming between 8-10 am. No call, no nothing. Finally at 11, i called store and they said he was out at another job and he would call me. Finally he got a hold of us and he said the carpet wasnt even in arizona like he sold it to me thinking it was. So we rescheduled for friday between 8-10. Again, no call, no nothing. I once again contacted store and to my surprise, he was at lunch and i spoke with his very polite mother. He returned my call and said, oh it wasnt on the truck again. Lets shoot for the next wed. I will know by tues night for sure if load comes in. Another lovely wed comes and goes and he actually calls me to tell me the carpets not here. Finally the next week, 2 hispanic gentleman show up at my door and say "carpet install?" after i received no forewarning that the carpet was actually here. The workers were very efficient and did a good job, as for cj's customer service, if u are not spending a lot of money, dont expect good communication. But i will say he will be sure to follow up on making certain he gets paid! I hope on the furniture end, their customer service is a lot better than his was. From a disappointed mommy to be
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