| rev:text
| - First, let me say we've been eating at Grimaldi's for years. I've avoided writing a review the past few times we've been even though it's been marginal because I figured "everyone has a bad night."
Well, our experience this afternoon was so awful, that I can't refrain from writing this review. The hostesses are so snotty that we've commented about it the past several times.
Where to begin? We arrived at 3 pm thinking we would have an early dinner before the ovens close for cleaning between 3:30 and 5:00 pm (per the hostess when I called). Upon arriving, the hostesses were not just unfriendly but downright rude. I said we needed a table for 5 and she was visibly irritated. Her words "oh my god, there are just so many big parties coming in at once." First of all, it's not my problem that several "big" parties came in around the time we did. Also, is 5 people really a "big" party? Having 5 people always seems problematic at this particular Grimaldis which is why we've tried on several occasions to make a reservation up to a week in advance and have been told every time that they are full for reservations.
After a less than warm reception, the wait was as predicted and we were seated. The waitress was friendly and our drink orders taken. Once food orders were taken, salad plates were brought to our table. Mine came with a long thick black hair on it (I'm blonde) . I told our waitress at which time it was replaced without any comment or apology.
Our pizza was great, but as is usual at Grimaldis. It was brought out by someone who was not our server. We would have liked to order another beer, as ours were empty, but we didn't see our server until we were just finishing our pizza. She did ask us at that time if we'd like desert and another beer, but by that time we were done with our pizza and beer and cheesecake....no thanks. We waited for 15 minutes for the slice of cheesecake which was good.
On our way out the door we passed the hostess station where 4 employees were gathered talking and laughing and not one of the even looked up or said anything to us.
I have to say that overall, the food is good, but the service is hit or miss, and the hostesses are just snotty and unfriendly. We eat here at least 2-3 times a month and our bill is always over $100, so this is not a cheep dinner and the service used to be friendlier.
I'm wondering if the manager has any clue how people are greeted and treated by these young ladies. They are the fist and last impression the customer has when dining at Grimaldis. Maybe management doesn't think it matters because the restaurant is always packed, but in the future we will either drive to the Scottsdale Grimaldis or look for a different pizza place we can call our favorite.y
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