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  • I'm not sure why this store or Sprint in general has such mediocre Yelp ratings because I've never experienced any of the things that people have written about on review sites. I'm a long time Sprint user (over 10 years) and had nothing but good experience with the way they treat me as a consumer. I came this morning and got greeted right away by a young man named Raoul and worked with him in comparing a T Mobile plan to my current Sprint plan. The reason I was comparing plans was because I moved into an area where my Sprint service had been a bit spotty. Raoul whizzed through my whole account and explained to me in less then 15 minutes what the total was going to be upfront. You know how it is in any place with contracts, you should know what the upfront cost is going to be. After getting the information, I told him I would be back later in the afternoon. As planned I came back at the end of the day before dinner to switch out my phones. I told Raoul that I got different pricing information from Sprint Customer service then what he told me earlier. He calmly explained the difference between the explanations. After hearing him out, from ringing up the sale to switching over two phones, the entire experience was painless and done in about an hour and half. Luckily, there's a bunch of great restaurants in this strip mall and time flew by. Folks, you might want to give this place another chance. Everyone from Raoul to his co-workers were pleasant and there were quite a few of them working today (over 4 just in the main customer service pod) helping and chatting with customers who looked more then satisfied.
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