This place is such a waste of time! On 2 seperate occasions, my wife and I were both made to wait 4 and 5 hours going through their "first time donor" process, which is ridiculously long considering they could've provided a list of disqualifying factors UP FRONT before wasting my day!! I'm not a drugee, I'm in good medical health, I'm not on any medications, but they want to make me wait 4 hours (my wife waited almost 5 hours!) before telling me that a surgery I had 4 years ago disqualifies me from selling them my plasma is a COMPLETE JOKE!!! I'm so angry that they waste your whole day just to finally get around to telling you you can't donate when they could've provided a list up front of disqualifying factors, but NO that would be too efficient and practical. Terrible process, terrible practices, terrible business right in the heart of Hendertucky. Should be zero stars.