I visited this spa for a fingers and toes polish change and unfortunately was not impressed. Initially I was pleased with the price (its only $20 for a polish change for both fingers and toes). I become shocked, however, when I was told that the nail technician would not be filing my nails before applying polish. I told her I had never experienced this anywhere else and asked that she please file my nails, at least a bit. She obliged but filed them very minimally. Unfortunately her polish application was also sloppy and I had to clean up the cuticle and skin around my nails myself when I got home.
I do have to say, however, that the staff at the front desk were lovely. They were friendly and helpful when I called to make an appointment and just as pleasant when I called again to change my appointment time.
Overall, customer service was great at this spa, however the skill level of their nail technicians (or at least the one I had) could be improved.