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  • I haven't been to Red Robin in years. My FiancĂ© and I called ahead and were put on the wait list. As soon as we parked and started walking in, we got a text that said our table was ready. We walked into the restaurant and there was a family ahead of us being helped by the hostess. She told them that she'll take them right back. She walked away for a minute, then came back and took another family instead that seemed to be waiting outside. Which is annoying, but I thought I would give her the benefit of the doubt. If they were here first, they should be taken back first. Another hostess, an older woman, came and asked if we have been helped. I said no we have not. No further acknowledgment. She was stumbling through some menus when a new couple entered and said "I got a text that said we were ready to be seated" she then took them back right away. Still skipping over myself, and the couple that was here before me. Both of us were upset. When a third hostess came, she took the first couple back. My FiancĂ© and I were now the only people in the front room. And still, have not been helped. Finally the older woman came back. She asked what she could help us with and we explained we got a text 15 minutes ago that said our table was ready. "Just give me a minute, okay?" was her response and she walks away again. At this point, we are peaking out the window to see if there was a wait at Olive Garden. But we were in the mood for a burger and we thought that maybe it's just busy. We FINALLY got seated and the place was not very busy at all. The food was good, which is why I am giving them 3 stars. But I think it's ridiculous that I had to wait another 20 minutes after my table was supposed to be ready, and have 2 other people seated before me.
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