I came here for my 19th birthday after having great experiences in my hometown and this was simply awful. They wouldn't take my birthday coupon for a free bowl due to a $3 automatic discount they were giving out for their anniversary that I wasn't allowed to opt out of. We arrived at 7 pm and did not leave until 9 pm because of the slow service. I ordered a cinnamon roti for dessert referring to the cinnamon fresh fruit roti (the only roti item on the dessert menu) and I ended up receiving burnt roti bread with cinnamon and ice cream and no fruit. I then told the waitress that was not what I ordered but she did not take it back or give it to me for free. Overall, a restaurant that I've always had great experiences with really ruined a birthday dinner.