Brought in a bridesmaid skirt to have it taken in a couple inches - but needed it within the week for the wedding. The ladies assured me it was enough time and I left it in their hands. When I went back to pick it up it had clearly not been altered, and was visibly still way too large. They insisted the work was completed and as i was in a rush I paid them and left (which in hindsight was incredibly stupid).
Fast forward to the wedding day and it turns out my skirt was NOT altered and is hanging off me. Thank god for safety pins because we had to McGuiver that skirt into place and pray it stayed put.
I brought the skirt back after the wedding to ask for my money back (I didn't get the service, I shouldn't have to pay it) and they flat out refused to even admit they did anything wrong. Not only did they not "feel like" providing a refund, but they insisted the work had been done- even after I put the skirt on and showed them that it was still WAY too big.
I blame myself for being too trusting but want to warn others that this place is a disaster - shitty work and no accountability.