This was my first time there... the place is clean and the staff is very nice and eager to help in any way you need... My 'big baby' Rottie is not fond of standing in a tub (or getting in one), but they helped me get him in there, and once inside he was just fine (although still not thrilled that he was getting a bath! LOL!). They have everything you need, plus you leave the mess with them! what could be better than that????
Try it out.. you won't be disappointed.