They could not have been more accommodating or more helpful. I couldn't wait so I asked if it were ok to drop my vehicle off in the morning. This works out perfectly as I work on a few short blocks away. I spoke to three different people and each of them knew who I was without me having to explain my whole story. This tells me that the staff communicates with each other, takes pride in their work and cares about the customer. When I picked up my car, I was blown away. It is 10 years old and it literally looks like the day I bought it. They did an amazing job. Like someone else has posted, they left items they found when cleaning on the back seat. I would suggest that a clear plastic bag would be an added touch. They could place the items in a clear plastic bag, rather than leave them loose. I can say without a doubt that had I cleaned my car, I would not have done a job as fantastic as this. Will definitely use this service again,