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  • Bad doesn't begin to describe dinner tonight. Our party of 11 arrived at 4:30. I'm writing my review at 7:06 and am just leaving. We made it very clear that we had tickets for a concert including a meet and greet before the show and needed to leave at 6:15. That's all we said. We didn't elaborate- To sum up the experience. I'm hungry. Most of my group left because they went to see the meet and greet because my cousins the concert headliner. My meal was taken from me by someone clearing the table mid bite as I stayed behind and tried to eat. Missed the meet and greet- and was charged for items we shouldn't have been. Not a good experience at Burgatory. To add to just how terrible today was- it was a very special event. My cousin is a well know performer. He travels as a musician and is on the hit tv show, Nashville. Tonight we chose Burgatory to celebrate with before his concert. It was also my mothers birthday and another cousin in law just had a double mastectomy and ended chemo. We had a lot to be joyful about. Burgatory pretty much crapped all over our joy and couldn't have cared less about our frustration with their lack of professionalism. Hey at least they consistent in their indifference in who you are. I really can't express how pathetic the meal was tonight. I felt so bad for our server as she scrambled while our meals never arrived. 30 minutes after ordering about 3/5 of our food arrived. And the rest didn't come for another 20-25 more minutes. As for food--- Having been to Burgatory many times before, and being the one who told me family it would be great, I ordered an item I've had multiple times previously. In the past I enjoyed a milkshake made with housemate vanilla ice cream, coffee beans, espresso, and chocolate. What I was served tonight was NASTY. Flavor wasn't existent. After a sip I asked the waitress to return the inedible item. I was told managements approval would be needed. To sum it up- I paid $9+ for a milkshake that tasted like paint varnish and wasn't consumed. If I had known my meal wouldn't arrive in a timely manner and then be cleared mid bite then I would have kept that milkshake since I had purchased it. I would have it so I wouldn't have been so hungry later. My actual burger. I ordered a $15+ ground chicken burger. Which I would have enjoyed --except it arrived when the bill was being paid @ 6:40. Most of the party gave up on eating since they had to be elsewhere way before 6:40.. I was famished along with my 19 month old. Yes our Toddler was patient the entire disaster of a meal. We tried to stay to eat after the rest of the family had to rush to the show. Well mid- bite, since most of our table left, the manager came over and cleared the remaining baskets. Including the one containing the burger I was in the middle of eating! I was chewing. I looked down and my burger was swiped away!!! Bizarre!!!! So to sum it up. My famous cousin came to his hometown and Burgatory crapped all over our big family night out before his concert. I think tonight will live in meals out that were the worst ever for as long time. Congratulations Burgatory for going above and beyond at being shockingly terrible! Wow. Just WOW! *** I didn't describe the burger due to the lack of consumption. I did eat a lot of fries. Salty.
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