I had once ordered their honey aloe drink and it tasted like sugar water. Little did I know it didn't consist of any tea. I asked if they could change it for me as it was a mistake as I had expected tea in it and they wouldn't do it, even though I tried to explain to them that I always come here I order their green teas and this one time I want to try something new and didn't like it. They still would not reason with me and pretty much told me that's my own problem and to leave and didn't want my business as they told me to go to Starbucks around the corner. What TERRIBLE customer service!!!