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  • OK so keep in mind that I'm in one of those moods today. There was an opportunity for excellent customer service that would've cost Aroma $0.60 - Unfortunately they took the experience from a possible five star rating to a two star rating for a $.60 cent transaction. Here is what happened. I walked in and asked for a hazelnut latte. The guy gave me the total and I put my card in the machine and was entering my pin when I asked if I could have it with Almond milk. The manager (Lisa) ran over and said "hang on..... pull the card out. I need to charge the extra" . I get that Almond milk may come at an extra cost but figured this was an opportunity for them to shine. I asked her how much the difference was. She told me the difference in cost is $.60. So for a $.60 decision, I am now writing this review. It tells me what I need to know about this place. This was a perfect opportunity for her to say, "just so you know there is typically an extra charge. We will let it go. Just be aware for future." They would've had a five star rating for stellar service but...... No This is a great location with lots of seating and very clean. However, this is a customer service fail in my opinion!
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