This was my first time getting glasses at this place and my last time for sure. The doctor was very nice and professional but his staff is the anchor that will sink that ship. I went in did the full exam with the upgraded digital eye test etc. come to find out I need reading glasses to which I knew already. They recommended transitional lenses with no bifocal lines, I liked that idea. A little over a week later I go to pick up my glasses and when I put them on I thought I was drunk. My vision with the glasses on was like I put 2 magnifying glasses up to my eyes. They told me "you have to get used to them". ARE YOU KIDDING ME? Correct me if I'm wrong but the reason to get glasses is to better your vision, not make it worse. Then the lady said "we will send them back, you get one free correction". WTF! I told her "I didn't mess this up, why should this count as my free fix?" This place has no right to be in business treating customers like this. I would recommend the doctor getting a educated and friendly staff if he wants to retain customers.....oh and take responsibility for your own mistakes, I do in my business.