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| - The only reason for the second start is the outstanding service provided by one supervisor. On her own, she gets 5 stars. For the rest, not so much.
No doubt, we've all seen the 30/30/30 bundle advertised. All things considered, it really isn't a bad deal. I pulled up the website and took a look through the fine print and see it is NOT limited to new customers, but people upgrading as well. I pull out a bill, review what I have vs. the bundle, and determine (correctly) that all aspects of my service would be upgraded. Put in the order online, and it is canceled within 5 minutes.
Seriously? This prompts a phone call, and some automaton tells me that I wouldn't be upgrading. She tells me the fine print doesn't say what I am reading, so I read it to her. We agree it says what I read, but she again says I do not qualify. I request to be transferred to a supervisor, and she hangs up. Now its war.
So I call again, get a new person, request a supervisor, and am told that person is on the phone. They tell me there's only one supervisor and that they'll call be back within 5 minutes.
An hour later, still nothing. Another phone call, another immediate request for a supervisor. Person on the phone asks if he can help, I explain the situation and get the same answer. I ask if I have the 2 programs mentioned in the fine print, person says no. I follow up with, "and those would be better than what I have correct?" The answer is yes. I ask why then, it doesn't constitute an upgrade. Dude tells me I'm just playing semantics. I bite my tongue so hard it bleeds and request a supervisor again.
Supervisor confirms I do actually qualify for the upgrade and all is fine. She apologized for the prior issues. Way too much bullshit for something I was qualified for at the beginning.
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