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| - DISAPPOINTED!!! I'd give this establishment no stars if I could. Normally Cold Stone is known to have fantastic customer service, but this is by far the WORST one I've ever been to. I really wish I had checked the reviews before wasting my time, and especially money, coming here. The employee working, whose name is Christian, was awful when it came to customer satisfaction.
To start off, my husband and I walked in, to not be greeted properly until he had fished his conversation with a friend, as if the customer is unimportant. Next, I tell him I want one regular waffle bowl and one chocolate, to go with our ice cream and mix. I then tell him I want cheesecake ice cream, with strawberries, bananas, and cheesecake bits. He grabs a scoop full of cheesecakes bits and literally put 5 tiny bits in my giant bowl of ice cream. So I ask for a little more and of course he ends up charging me extra. So after he puts together all my mixings and mashes them together, he doesn't ask which bowl my ice cream goes in and just drops it in the chocolate waffle bowl as I'm saying "wait! Wait! Wait!" And drops it in anyways. Then tells me that "is this just fine, or else I have to make it all over again; I can't just swap out the ice cream." I can't believe how serious he was! So I tell him it's fine, and he acts like he is doing me a favor by saying "well I'll just give it to you for the same price as the regular waffle bowl." He didn't even mix my ingredients well! They were still in chunks, bunched together on one side of my dish :( my ice cream came to $7.12 when it's normally just under $6.
Next is my husbands ice cream. Christian (the employee) doesn't have any sort of vanilla type ice cream, placed out, nor wants to get it. I know for a fact he has some in the back, but when my husband asked for it, he says they don't have any, and persisted to rush us, as if we were taking too long to figure out what "other" ice cream he wanted instead. Christian decided to be a lazy, worthless employee, and decided he just didn't "WANT" to go get the ice cream; probably because he has a closing shift and doesn't want to deal with filling the empty ice cream slots (which were quite a lot) It's too much extra work for him. That was some straight up Walmart customer service. Absolutely poor!!!! So anyways, he asks what toppings my husband wants, in a rude manor, then gathers them, and of course skimps his toppings too, then doesn't mix them well at all, once more. Our $15 ice cream was already melting and I hardly had any toppings, along with the wrong waffle cone! What an incompetent, selfish, lazy, worthless employee! He was such a dick and lacked complete customer satisfaction. I will not be spending any more funds at a local Cold Stone. I will be sticking with DQ after this poor experience. Do yourselves a favor and fire your employees or shut down!!!!
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