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| - Please note that I have edited this review based on Mandalay's quick and swift action:
Below is my original review, since my review and survey response, Mandalay Bay has reached out to me and comped us back our resort fees and taxes. This is extremely nice of them. Thank you for acknowledging our concerns and we have decided we will stay with you in the future if it is a fit for our next Vegas vacation. Thank you again, we appreciate it and can honestly say that we admire the very fast reply!
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We had a two night stay this past week and we thought it was a so-so experience. Mandalay Bay is not a bad hotel, but it's not great either. It was a quick trip for us and our rooms were comped from the myvegas app. Check in was fast and easy, the person who checked us in was personable, and friendly after I initiated conversation (asked her how her day was going). I personally find stiffer beds more comfortable, same with my husband. Our room's bed wasn't firm, it was soft and sunk in. It wasn't horrible, just seemed old, we weren't too bothered by it.
The bigger decor pillows on the bed smelled a little strange, so did the extra pillow from the closet. We decided not to use any of those, the regular ones were fine.
The bathroom was nice, it was strange that there wasn't a fan switch - we weren't used to that. I thought about taking a bath, but decided not to after I turned on the faucet for a minute. When I went to drain the little water I had drawn, it smelled sort of like sewer water. Decided to stay away from the bathtub at that point. The shower floor was a little worn, not sure how to describe it but I wish it had been a tad more clean.
The room was big, and I think we had a beach view; its too bad we were there during the winter. I think we would have enjoyed the festivities that take place in the summer. The pools looked awesome and so did the entire pool/beach area. The little chair/ottoman seemed like it was from the 70's but was probably from the 90's, not bad, but not the best either.
We were comfortable in our room, and didn't have too many issues, they were all tolerable. However, on our last night the top sheet fell off the bed and some of the comforter was exposed (the comforter is in between two white sheets) and we saw some faded stains and a couple dirty spots on the blanket. We really didn't want to make a fuss on our last night, and felt we shouldn't complain, since the room was comped. So we covered the comforter back up with the two clean sheets and toughed it out (it wasn't a huge deal, we're easy going - plus we had those clean sheets, is that weird? don't judge us).
We left early the next morning and checked out using the texting option. It was fast and easy.
I do want to mention that the casino had a crazy perfume smell. It smelled like potpouri vapors were pumping into the ventilation system there. It was that + a tobacco smell. At first we didn't mind it, but on our second day it became pretty bothersome and we both had headaches (no not due to alcohol!). My husband felt pretty sick, but whenever he got back up to the hotel or went outside, he instantly felt much better. I think it was a combo of the heat being on what seemed like full blast, the perfume smell and the cigarette smoke (he's a casual smoker so he's normally not bothered by it). We noticed that there were all sorts of weird smells in the casinos, not just Mandalay Bay.
Room service food was okay at best. The lady who delivered it was super nice though.
Anyway - it really was a so-so experience and we can't be upset about our experience, it was free. I wonder if there are remodeled rooms, if there are - I would probably try and stay in one of those rather than the one that I stayed in this past stay. Not sure if we will actually stay here again though.
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