I agree that the people working at Dodd have something that can come across as snotty. But that's just with some of the employees, but they are there for a reason, they know their stuff.
I use the online option to get my images printed which is so helpful and easy. I just upload my images from my own computer and *ta daaaa! Two days later I have images ready and archival quality.
I like that everyone seems to be knowledgeable of photography from all angles. I admit it can come across as intimidating but I know that what I get will be high quality. I used to work a photo places and the difference here is highly noticable. If you want things right...go here.