I have been to this location twice. Not happy with your service. I have worked in the food industry before. Your team needs to know the items on the menu in order to assist customers with orders and that was not the case for me. You also need to improve on directing your customers on where to pick up their food. you cannot assume that your customers are regulars and know what to do. I ordered a latte and it took me over five minutes to figure out I had to go get it myself. It was never called out. You also need to greet customers as they come in even if you are busy. As a manager, courtesy requires you to STOP DOING WHAT YOU'RE DOING AND ASSIST CUSTOMERS FIRST...especially when there is a cue of people waiting to place orders. The food is great but I don't care to eat there if your service is not. I'm going to give it one last shot. And believe me I will comment on it, if there is no change. If you are bringing your business to my city you need to bring great service along with it.