| rev:text
| - Unsafe. Unprofessional. Unresponsive management (Nicholas). Would give negative stars if we could. My daughter was excited and happy walking in for the first swim lesson, and she now shakes in fear when we pull into the parking lot.
First, we signed up for Friday lessons. They had us pay her registration fee and the month in advance. We found out THE NEXT DAY they didn't have enough students for Friday lessons and were likely going to be canceling all Fridays (which ultimately did happen). Since Fridays are the only day we could come, I immediately asked for a refund -- but was told the contract stated there were no refunds-- just class credits. Absolutely unscrupulous--they should be ashamed.
Second, they are NOT safely supervising our kids! Like another reviewer, I watched in horror as my almost 2-year-old walked right off the ledge and went under the water because nobody was paying attention. Meanwhile I was trapped watching on the outside of the glass--nightmare. She was so frightened when she was finally pulled out that she tried to run to me, not understanding there was a glass partition. I watched my toddler run full speed ahead right into the glass. Huge bruise on her face after. The teacher (Either Jessica K or Nicole, it changed) had no handle on the kids for this to happen. She also had the audacity to tell me those were 'fake' tears and to ignore them. Yep. Class act.
Third, her group (Younger Leapfrogs) is supposed to be 4yrs and under. There were two much bigger boys (5-6 years old) in her class. Angie (aquatic manager) acknowledged it was a poor pairing and done per the other mothers request--but also said Aqua Tots didn't specify age groups. What?! I have attached a screenshot from their website which clearly states that the groups are separated 4 and under and 5-12. Give me a break!
David (awesome) did offer to accommodate us at a different location but specified it had to be the Pinnacle Peak one--we gave it a try but couldn't keep up driving an hour each way for a 30 minute swim lesson.
So we gave the 12th St. location one more try, prepped our daughter with the instructor's name, practiced saying her name all week so she would feel comfortable, and what do you know. Walked in and a man 'Archer' was our instructor, not Lauren. Guess they decided to switch shifts. Management said they had no idea Archer was even working that day and that they were caught by surprise since employees aren't allowed to switch shifts on their own.
Our impression- an irresponsibly run pool with little control over its staff and major safety issues. We walked in with an eager, excited little girl and left with a little girl that is afraid of the water.
Manager Nicholas never returned our phone calls. After waiting 3 weeks for his call, decided to leave this review. Makes my skin crawl that another child might have a similar awful experience. Run far far away from this ripoff!!
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