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  • Overall Dr. Yee as a person...Wonderful. She's kind, joyful and gets to know you and makes you feel comfortable. But the list for the pros are short...very short. Now let's move on to the cons... 1. Arrive on time for your appointment....you will wait 2 hours before being called to be seen. 2. Once placed in a room....you will spend another hour and a half listening to Dr. Yee talk to other patients about their vacations and such. 3. Dr. Yee enters the room....after spending a hour and a half waiting...you now get to spend a very rushed 8-13 min visit with the Dr....she has a business meeting for lunch...not much time to listen to why you are here today. 4. Scheduling.....often overbooked. Staff sometimes forget to call you to say your appointment has been changed. You have to wait months to see Dr. Yee for an issue that you are having today. 5. Staff.....always rushing, not pleasant when greeting patients as they check in. Can be heard talking about the patients and what they believe the patients issues are (maybe if they stuck in there and furthered their education beyond the MA certificate....).... 6. Lab results...you can't get them in a timely manner because Dr. Yee is always on VACATION. GOD forbid that I tested positive for something that would reduce my lifespan....I would spend the remainder of my life not knowing what I had or being treated for it because she's on vacation. Maybe a backup plan should be utilized in her office. 1.Have a qualified PA to stand in for her when she becomes too busy or is away on vacation. 2. Retrain the staff in areas of privacy and customer satisfaction. Grouchiness, rudeness, always being rushed or being made to feel unimportant will only drive patients to seek another Dr. 3. Ask the patient what the issue is so that when the appointment is being scheduled the correct amount of time can be allotted per patients issues or concerns and it reduces overbooking. 4. Select one individual to take the refill appointments for the day. It will reduce wait times for patients that are only getting refills as well as keep the small waiting area uncrowned. That individual can can assist with patients once the refill patients have been attended to.
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