AC went out at the worst possible time; 5:00 on a Sunday afternoon during one of the hottest times of the Summer so far.. Companies are backed up for days due to extreme temperatures. A call to The Cooling Company actually connected to a live operator who exclaimed that a technician could be available between 9 & 10PM that same evening. That was better than the response time of 3-5 days from every other company we contacted, including a company assigned by our home warranty company. Within an hour of the initial call to The Cooling Company, the receptionist called and stated that a technician was available sooner than expected and was on his way. Ray arrived within 15 minutes and diagnosed the problem and had it repaired within a half hour. He even performed a diagnostic on the entire system and hosed off the coils and the washable return air filter. The charge was quite reasonable in my opinion and well worth it, considering the alternative of several days and inconvenience of a hotel stay. I cannot say enough positive things about Ray and the company! Fast, friendly and knowledgeable... Ray took time to explain and show in detail the items which needed to be corrected. I am a very satisfied customer and will definitely use The Cooling Company for any HVAC work in the future! Bravo, Ray!