I saw Gina and she was simply amazing. I haven't felt so much relief in my back and neck in such a long time! If you need a recommendation for a therapist, see her! As for the spa itself, I would have given 5 stars if my gift card was accepted. I guess they do gift cards for specific massages...I couldn't use it with Gina and they wouldn't even let me apply it for the massage I got. How ridiculous is that?