Don't let these guys con you.....
I called in its the nearest dealer to me while out in AZ for work and my HEADLIGHTS went out one at a time over 2 weeks.
A nice rep greeted me and transferred me over to someone who would quote me to swap out my headlights. That's when it went bad.
Only knowing make model year and engine size, he tried to tell me without seeing my car I needed not 1 but 2 brand new headlight assemblies which would be $1100.... EACH. I was like are you kidding me and he tried to give me all these reasons why Id have to pay that much.... And I said bc my headlights are out? And told him I'd be in contact.
I looked into it more online and in less than an hour and $25 later. My headlights are fixed and work perfectly fine.
I understand commission based jobs.... I get paid 100% off commission in my job and do not get paid unless sales are made. But I would never make excuses as to up sell someone at all.... It's ridiculous to me to have even had those types of prices even mentioned in having 2 headlights out..... It's a car not a rocketship bro. A BMW not a Ferrari.