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  • The supervisor/manager Gabby is the most unprofessional worker I have ever dealt with. Not only do we order large orders 24-48 hours ahead, we do this frequently for all our college meetings/events. No matter how early I order, the order is either wrong or late EVERY SINGLE TIME. its gotten to the point where I specially ask for Gabby to take my order to try and avoid these mistakes. I assumed if I asked to order from who's in charge then the chances of my order being correct were higher. Right? WRONG. Twice I ordered a large amount of sandwiches and asked for them to be individually bagged (which I know is a hassle for jimmy johns but Gabby assured me they would make an exception and there would be no issues since I ordered so far in advance) we explained when we need them and why it's important for them to be on time (having over 20+ people waiting for their lunches is an important reason to be punctual - not sure if Gabby is aware) Both times the lunches were over 40 minutes late WITHOUT a call informing us prior even though gabby insisted that our order would be on time. -I understand things are going to be late. People are human and things happen. But every single time this happens and every single time Gabby responds to the situation as if I ordered my food last minute, gave wrong directions or my favorite when the delivery time is 11 and I call at 11:05 and THEY ARE STILL MAKING THE SANDWICHES. When a business takes the time to order a day or two ahead and you promise the order will be successful you should be doing anything in your power to fulfill that promise instead giving up or just tell the truth and say that it's not possible and is going to take longer so I can make other arrangements. Gabby "attempted" to make the situation better by offering us $30 credit on our next order (two different times so a total of $60 credit) but gabby lied to us and never added any credit to our account. She failed to make any notation of credit on our account even though she verbally said she would over the phone - when confronted she denied ever saying she'd give us credit for the order being wrong/late. Gabby is not a good example of someone you want running your store, dealing with customers, let alone being a supervisor. We will continue to tell all UNLV colleges to refrain from ordering from this store.
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