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  • Worst customer service ever! My wife and I are new to Apple. We just got IPODs this year, and while we are impressed with the technology, we have not be impressed by the store, the employees or the technical advice. It was our fault that one of our IPODs was damaged by water, as there was an accidental spill. I understand our fault in the process, but the experience with the "Genius" Bar made me feel like they thought we purposefully dunked the IPOD in water. We made an appointment and visited the store on a Tuesday evening. The store was busy, but not overly busy. Most customers were just in there to play with the computers. When we first arrived, I couldn't see any staff except at the Genius Bar. The first guy who helped us was great, but our problem was not his specialty, so we had to wait 20 minutes for someone else to help us. We were handed off to 3 different staff members, two of which had nothing to offer us in form of assistance. We had to wait in line to now "recycle" the device. The staff did not tell us that we had to fill out a form to complete this process. Thankfully another customer was able to help us navigate (we knew he wasn't an employee because he was dressed nicely). After waiting to "recycle" our device, the next employee we talked to first said they were out of the type of device we had. She later changed her mind when another employee asked her to go in the back. Later during the transaction (it seemed like it took forever) this same woman was complaining to a co-worker that she would not help anyone else because it was close to quitting time and she would not work overtime. She then proceeded to tell her drama to her co-worker while we were waiting to get a new device. I understand bad days. I've worked in both retail and customer service, but this was unacceptable. If I would have acted this way in front of customers, I would have been reprimanded. She may have been the best employee in the world, but even on an off day, you can't do this. If I need to purchase another Apple product (which I will think long and hard about doing again), I will not be going to the Apple Store at Town Square.
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