I would rate all the rentals at sky Harbor Aiport the same way. You have to wait for a bus outside the terminal (20 Min) and then go off site to the rental place and figure out where to go get your car. Mine was about 2 hundred yards from the Avis Preferred office. I saw my name on the board and found that I had to walk to the general lot not the preferred, why do I have this service? I found that I had a two door coupe, I have four door only in my profile, since I usually have clients in the car for lunch/dinner. So I walked all the way back (another 25 min in the rental facility) to stand in line to get another car. The staff was nice but it was their fault I was in a bad mood.
Oh, I forgot to mention that our VP, Joe Bidden ( What does he do?) was in the airport so the Rental bus had to stop while he was in the airport. This was another 20 minutes!
Conclusion - the business traveler who rents I like the airports that you get off the plane follow the signs and get in your car and go!