Experienced a snafu that no hotel guest should ever have to experience in my opinion. Whilst exploring Pittsburgh, we received a phone call saying that we should have checked out that morning and that we must return immediately to clear the room. And no, even if we were willing, we could not pay for another night through the phone. "Luckily", our plans were already shot that day so we returned to the hotel. I wonder what they would have done if we weren't in a location so flexible though...throw our bags out?
When we showed the front staff attendant our confirmed itinerary, which clearly stated that we should be checking out the following day, she was unwilling to budge and asked us to settle it with travelocity. She also issued us keys to clear the room "forgetting" that it wouldn't open. When we returned to the desk even more agitated, a manager (who wasn't there 10 minutes earlier) profusely apologized.
Luckily travelocity's itinerary matched ours (as it should) so I'm not sure where the miscommunication came from. They were able to sort us out after 30 minutes of back and forth with the hotel and we weren't homeless for a night.
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Experience aside, the hotel layout is very weird. You have to walk in indefinitely long hallway no matter which route you take it seems. As for the rooms, the furniture was upgraded, but the room was not. There were literally no accessible electrical outlets in our room. We ended up unplugging the standing lights to charge our electronics.
At least they had cookies on demand...