I give it 4 stars mostly because a lot of the issues other people are having don't bother me. I always purchase my tickets in advance on my phone so I walk in a just get it scanned by someone behind the counter. (Quick and easy). I never get concessions here so no waiting in line. Only go to movies showing in the Dolby theater so it's good quality and the seats are great and can be reserved ahead of time. If you go to a weekday 1015pm showing you can pretty much pick whichever seat you want because it's like a ghost town in there. There have been a couple times where it looks like the place wasn't cleaned , popcorn on our seats for example. However I just wipe them off and I'm good to go. A horrible experience at this place can turn in to a great one by simply buying your tickets in advance and just bring a backpack with snacks and drinks if you wish and some sanitizing wipes in there as well. Unfortunately when they have no concern for the customer you have to take matters into your own hands to make sure you have a good time watching a movie.