The worst customer service you could imagine. How do they stay in business. They don't answer or return phone calls. Half the time the fax comes on when you call. When the owner answers he talks so fast in Spanish that you cant understand him even if you speak Spanish. He never wants to warranty his appliances even when within the warranty date. The only person there that seems to care is Elizabeth if you can reach her; I just ordered a washer for last Sat and I thought we had everything set up and ready and I never heard from them. One day I spent 3 hours waiting on them to deliver and had driven 45 miles to meet them. I just give up trying to use them. Not worth the hassle.