Based on reading reviews from Yelp, I picked this florist to send flowers to someone in the local area who has been dealing with an illness. On a positive note: the recipient said the flowers were gorgeous and had never seen such a beautiful arrangement and variety of flowers. On a negative note: I did not feel that the store had very good customer service. The first time I called to place my order, the person who answered the phone basically told me she was too busy to talk to me because she was the only person there. So I ordered online off their web site. The next day, upon calling the store, I found out my flowers were sent out without any confirmation phone call or email detailing what exactly was being sent and the final fee with the delivery fee (for being outside the delivery zip code). I was unhappy with this aspect and told the store owner such, and he refunded my delivery fee. You can't just run through a charge on someone's credit card without giving them a final amount. Overall, glad the flowers were superb but this store could benefit from improved customer communication/service.