The food was great. We ordered two steak sandwiches to go with a kids grilled chicken finger with fruit. The order took about 30 minutes and the order was incomplete when we got home. My advice would be to add more staff during lunch and provide discounts and coupons when guests have a poor experience. The gentleman that handled the order didn't seem concerned at all that 30 minutes was a bit much. Add more people and follow the chick fil a model, when you have a poor guest experience, make up for with a nice staff and free food.