| rev:text
| - *Updated*
In the interest of transparency, I'm including my original review and a follow-up. But here's the summary: they're a good, dependable local business that has earned their strong reviews.
Original review:
"My car died on a Sunday. I had AAA come out and do a diagnostic. I was hoping it was just a battery problem, and they could fix it and be done with it. The AAA guy worked with my car for almost an hour, but the starter was shot, so I had to have it towed. I decided to have it towed to this shop because it's around the corner from my house, I like to support local businesses, and all the reviews were so positive. Robert called me early in the morning and he was initially very friendly. He told me they would do a diagnostic test for $64.99 and call me back. I declined the test (because two different AAA guys already told me the problem), and his response was deeply patronizing: "Wow, well, if you feel confident that *you* know the problem, sure I can give you a quote for the starter." His quote was $500. I called a couple other shops, including my trusted mechanic in Tempe, who all quoted me around $300. I called back and asked if $500 was the best they could do. Robert offered me a different starter ("it's decent, and it just has a 1 year warranty") for $414. I understand that all shops have different prices, but I am disappointed. I won't be giving them my business."
Update:
Shortly after I posted the review, the owner of the shop (Matt) called to discuss the situation. We chatted, he took down some information, and called me back later in the day. We talked for a long time about labor costs, parts and vendors, how shops arrive at estimates, etc. He was professional and courteous. I haven't yet decided whether I will ask them to fix my car; I'm updating the review mostly because I agree with Matt's replies to other comments below -- that price quotes alone aren't worthy of bad reviews and that if we have a mechanic we like, we should stick with them. I left a bad review because I didn't like the way Robert spoke to me *and* because the price quote was dramatically different than other places. I felt exploited because I was vulnerable -- my car was towed there and I was stuck. (I couldn't go to my mechanic because he was too far away and I was running between my two jobs.) I'm fixing it because Matt has a lot of integrity as a shop owner and I'm grateful he took the time to research the situation and offer me a better solution. In yelp-speak, everything is A-OK, and I would recommend them to others.
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