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| - I am happy to report a redemption story, thanks to great customer service from this location's manager!
Attempting to celebrate my aunt's birthday dinner, a ten person party of us came to Outback. There are many places in this town that we could go to celebrate a birthday, but my aunt is a franchise-fiend. In the past we have had positive experiences with Outback, so fine.
Long story short, we experienced one of the most confusing, slow and disappointing dinner services I have ever had. We arrived later in the evening since we had to accommodate everyone's schedule. Our family is rarely all together and we were easily the largest party in the restaurant, on a very quiet Saturday night.
As my husband and I were preparing to leave, I felt terrible for my aunt as I watched her look at her bill bewilderingly and shell out a large amount of money for an awful dinner and dinner experience.
I am not one to complain unless my service is WAY off of the mark and this event called for it. I spoke to the manager today and explained the situation. I let him know that we are willing to return, but we want a different experience than what we had.
When I arrived to meet with the manager this evening, I was concerned because the hostess returned to tell me that it would be 15-20 min. before he could meet with me, as they were "really busy." Yeah, so am I. And we've already paid.
Instead, the manager was out to meet with me within 5 minutes. He quickly rectified the situation and we were able to receive gift certificates to have a redeux of my aunt's gathering.
Five stars for the manager's response to our circumstances.
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