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  • I had made plans to stop by this branch as it was the closest to our hotel before going out for the evening (2/14) in Las Vegas. The recorded business hours state they are open until 5:30 pm. I arrived to the branch right at 5:00 pm and was met with locked doors and employees inside the branch doing their best not to notice me. While the business hours at the door also state a 5:30 close there was a paper taped to the door indicating that the new hours would now be a 5 pm closing time. While I tried to call the branch phone number some of the employees began to exit. I asked if I could talk to one of the employees and explained that I had planned my evening feeling assured that I would be able to access my funds to get cash for the evening based on all advertised and recorded hours of operation. She explained that the new hours had begun just this week and that the recording takes a week to catch up. I asked if that was the known case then why didn't they adjust the recording last week. It was clear that my predicament would not be addressed at this branch and basically 'tuff luck'. The only alternative to access cash would be via my credit card with substantial fees or cab/Uber to another branch that was open later and hopefully hadn't changed their business hours with a paper note on the front door as well. As this was my first visit to this branch of US Bank I can only express how disappointing it was.
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