Came in to buy a lock and a rack, was able to leave the bike there for about an hour and have the rack assembled for me for a small fee. Very helpful guys in the shop and I didn't feel any judgement from them considering I was bringing in my moms old mountain bike that she gifted to me recently - i wouldn't even be mad if they did. And as any good business, they pointed out a couple items to fix, which I plan to return to have them work on!