I have now tried the three new burger chains that have moved into the Tempe area. Five Guys, Smashburger and Fatburger. Five Guys was the worst of the three. $11 for a burger, fries and drink! The burger fell apart when I picked it up and didn't taste that good. The fries had the most burnt pieces of fries in an order of fries I have ever had/seen. (I worked in fast food in my youth and would never had given out this order of fries to a customer.) The drink was colored water. I went for ice tea at the self serve drink area and tried two different types of ice tea and both were like drinking water. I should have expected that as a light on the ice tea machine was flashing and I saw employees look at it but just walk away. Also, one of the two ice/soda machines had a sign taped on it advising customers to use the other machine. (This location is pretty new and I saw an armoured car make a pickup while I was there. Well at the prices they charge, no surprise at how much money they are taking in. Perhaps Five Guys would like to take some of that money and fix the ice tea and the one ice/soda machine.)
I didn't even go during the lunch or dinner rush, 2:00 p.m.! Also, after I paid for my order, I selected a small table and left some napkins and a copy of a weekly newspaper that I planned to read while eating on the table. I then went to get my colored water (ice tea) and went back to my table to wait for my order to be called. When I returned to my table, my napkins and newspaper were gone! Yes, I found the newspaper in the trash can by the table. A couple of employees were cleaning tables in the area and had seen me put my stuff on the table and I even said "Excuse me." to them as I squeezed by them on the way to the ice tea machine.
I didn't mention that the burger came with two patties, it doesn't state that and I would have gone with a one patty burger since that is what I thought I was ordering and it would have (and should have) been cheaper.
Did I also mention the lettuce was pale (almost white) and the fries that weren't burnt weren't that great?
Smashburger and Fatburger do burgers and fries better.