I came on Saturday and was quite sad that this replaced HOPO which also did individual hotpots. Firstly, the place was busy and so we had to share a table. This was super awkward given when we sat down, the other customers were unaware that we would be sharing the table with them. We proceeded to order the hot pot meals ($12.99) and this was when dinner got even worse. We waited a good 30 minutes and when the food arrived, they did not get the right soup base for my friend. This resulted in more waiting time and having to ask for the soups whereabouts. Some of the servers were quite untrained and impolite while there was a few who were helpful. However, I would say it was quite a mess because when we got the soup, we realized the meat was missing. This started the next wait until we could finally start eating. To makes matters worse, when we got the bill, they decided to tell us that the debit machine broke and they need us to pay in cash which none of us had on hand.... Did we dine and dash? Obviously not ! However, we had to then leave a person behind to drive to the bank for cash. Overall, food was decent but the experience was terrible.