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| - I have a mixed review here. I have been to Tropic Jewel twice. My second visit was great. Overall, I love the selection, one of the best bead selections I have seen in a bead shop in Wisconsin. The prices are great, there is a clearance section just to the left of the doors that is fabulously priced. The staff on my second visit were friendly and helpful. Had that been my only experience at Tropic Jewel I would hands down give them a five star review.
However, the first time I frequented Tropic Jewel the service was terrible - rude even. I had brought my 6 year old daughter who also loves to bead. I had instructed her how to choose the beads, how not to mix them up, and to wait for me to correctly mark the quantity and price on the bag. She was doing fine. But the staff were very rude to her and to me. She instructed us several times in an exasperated fashion how to do what we were all ready doing. She followed my daughter around and told her not to touch anything. I get it, everyone has a bad day, everyone has bad experiences with children in their shop. But, one in a customer service profession needs to be able to analyze the situation correctly, and proceed on a case by case basis. There was no reason to treat a customer that poorly, no matter their age.
As you can see from my review, we did go back, and I am glad that we did. Our second trip there, also with my daughter, was great. However, the "tiger mom" in me will be forever disappointed in their customer service.
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