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  • I don't get it, I've been coming here for years. I've lived here in Centennial hills and I've been here since the restaurant opened. I've had great customer service until today. I love cafe rio food it's amazing, but unfortunately customer service can tarnish the experience. The restaurant closes at 10 and we got there at 9, The moment we walked in this young lady greeted us nicely. However, the moment she asked me what I'd like to eat I responded "a burrito please" .... she then replies with a "excuse me?" In a tone I did not feel comfortable with. I assumed she really didn't hear me so we continued with my order and then my girlfriend tries to ask for a sample of the chile roast beef. At this time I could tell she wasn't used to getting asked for samples. She says no word as she roles her eyes heavily and sighs as she moves her hand slowly to the sample cups. .... my girlfriend and I became uncomfortable but again didn't want this body language of hers to phase us. So as she continues with the order the lady asks if my girlfriend would like rice and beans, my girlfriend responds "yes please on the side!" ... at this moment i became to understand that the worker then not only rolled her eyes... but sighed heavily and started Murmuring under her breath as if she were cursing us out.... I immediately felt uncomfortable, and very displeased. I could understand if we were giving her a hard time on specific orders , but we've ordered here plenty of times before. I could understand if we were the last minute customers but we got there an hour before the restaurant closes and there ended up being 4 customers behind us. I could understand if the worker had to place the order first then prepare the meal like most restaurants, but all of the food at Cafe pre-prepped, it literally takes less than a minute to prepare the food. So maybe she had a bad day, or maybe she was thinking of something else. However, while working in a restaurant where customer service is crucial, regardless of what's happening in your day... you shouldn't take it out on your customers... having that type of attitude is completely unnecessary, especially if we are literally right in front of you.
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