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  • Eurgh! I wanted to give them my money. I was pretty desperate to buy a TV having moved into a bare apartment and was badly in need of entertainment/something to fill the gaps. I had my credit card out and was my muscles were twitching ready to hand it over. They ruined it. My salesman (Umang?) was all sweet and helpful, lots of "thank you ma'am"s etc. He got the TV out. We went to the register. Then the pitch started. I got 10 minutes of the Future Shop extended warranty talk. He told me about how TVs were like computers these days, about all the things that could go wrong, about their no lemon guarantee, their in-home service, the disasters that surely would befall me and all my family and friends (fire, flood, pestilence, locusts...I think) if I did not agree to spend what amounted to 25% of the cost of the TV on their warranty. He spoke so quickly my head was spinning and I was totally confused. I generally make a point of NOT buying the extended warranty on anything other than expensive laptops but didn't know what to do. I needed air and Google. I said that I needed to think about it. He was shocked "what happened here?!?". I mumbled something about the warranty and he back-tracked saying I could add it later. At that stage I was desperate to leave so fled. He could have had a sale but instead I haven't even entered the place in 2 months. Aggressive sales are the best way NOT to get me to buy something. I later chatted with the guy in Tele City who said that the margin on cheaper TVs is so small that the stores make barely anything on them...hence the push for lucrative extended warranties. They do have a good selection of products and all the brand names. They often have good offers and sales. My advice though? Shop online or go in feeling "fierce" (ref Tyra Banks, America's Next Top Model) and having decided whether or not you want to hand over a wad of cash for a warranty.
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