I thought Kirby and Sheila were nice and informative when they came out to education my boyfriend and I on our new pool/spa since the previous owners left us nothing. However Kirby told me he would email me a "pool school" information packet so we didn't have to write down everything there was to know about our pool/spa set up. I was excited about this but months later i still haven't received the email. I contact Kirby several times asking for it and still nothing. I'm definitely disappointed in the communication.