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  • Went to Lucy's after seeing the reviews on Yelp to have my wedding dress altered. The ladies did a decent job, nothing that really blew me away like some of the other reviews. The customer service is all over the place! They don't listen to your suggestions and get irritated if you don't like what they want to do. They are sweet when there are other customers in the store or they are taking your money. I wanted to pick my dress up and store it at home while they were doing renovations and reassured them I would be back, and I literally had to go back and forth with them to get my dress back! I did go back in the end because I heard they are good at what they do and wasn't sure where else to go. I think I am more happy that I never have to deal with them again and my dress isn't ruined! I also found it annoying that they never answer their store phone... Overall I do not recommend this place if you want to be put at ease and feel confident that everything will go smoothly. I wish them well but have no intention of returning!
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