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  • We stayed November 25, 2017 for one night. I am a Gold SPG member. The hotel was good, although the room layout in 1821 we stayed at was really odd, with a long empty hallway inside the room before you enter the actual room on the right. Everyone was extremely friendly and polite. The pool was over-chlorinated and small. The restaurant on premises was a bit overpriced. The biggest issue was dishonesty of their cleaning staff. My 9-year old left almost new LL Bean hiking shoes in the room upon check in. The cleaning lady who didn't spoke much English or French for that matter was cleaning the room next door. I told her we were checking out. Once we returned to Stowe, VT, we realized we forgot the shoes. Knowing we stayed at Le Westin for only one night and the shoes were there in between the two beds, I immediately called the hotel. They transferred me to lost and found, who told me that the housekeeping lady who cleaned the room did not return any shoes. Still full of hope, I thought that maybe shoes got kicked in under the bed and she missed them. Lost and Found told me they will check and call me. They never did. I called again, left a message. Nothing. I know the cleaning lady found the shoes but failed to submit them to lost and found and that's not the hotel you want to stay at. Kind of sad when you can't rely on your cleaning staff.
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