How nice are the people at the Hyatt?
Somehow our reservation got lost - and after traveling 8 hours it was wonderful to have a very friendly staff member take care of it in one breath. Oh, and for our trouble? A high room with a view. The place was clean, all of the staff was friendly, and it was quite swank! The bar and grill downstairs had nice couches to sneak away from the conference and grab a brew to watch football with.
My only recommendation would be to help the valet out with recommendations and directions -- or to have the concierge man the desk a bit more.